Returns Policy

Returns address:

Splashbacks.co.uk
Unit C27 Rosehill Industrial Estate
Market Drayton
TF9 2JU

For your protection, we recommend that you use a recorded-delivery service when returning goods to Splashbacks.co.uk/Sumner Mirrors and Glass Limited.

Returning Undamaged or Non-Defective Goods

IMPORTANT

As all splashbacks are made to order, unless the product is defective, you will not be able to return any product.

We can only accept the return of items if they are faulty or were supplied in error.

PLEASE NOTE

That, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Splashbacks.co.uk/Sumner Mirrors and Glass Limited.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods

If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange.

Faulty Goods

You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item as this may be needed.

Incorrect Goods

If you discover that we’ve sent you the incorrect goods, you can contact our office on 020 8675 8584 or by email info@splashbacks.co.uk or in writing at our address above. We will quickly replace them with the goods you ordered, subject to stock availability. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

PLEASE NOTE

In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect your statutory rights.